Privacy Policy

PRIVACY POLICY

INTRODUCTION

This Privacy Policy relates to the privacy of information collected from individuals who visit our website www.hydrovac-calgary.com (the “Web Site”), order products or services from Hydrovac-Calgary (“Products”) or otherwise interact with Hydrovac-Calgary as a customer, supplier, or user (collectively, the “Customers”). This Privacy Policy outlines how Hydrovac-Calgary collects, uses and discloses information, as well as Customers rights to their information such as objecting to the use of certain information, as well as accessing, amending or deleting certain information.

In the context of this policy, “Personal Information” refers to any information that can be used to identify Customers such as: name, email address, addresses, phone number, account credentials, banking information, support details, communications, and any documents uploaded in connection with the Customers use of the Web Site and the Products.

This Privacy Policy does not apply to any information or data that is collected and used in aggregate with no identifiable Personal Information, such as aggregate statistics for marketing purposes.

This Privacy Policy may be amended from time to time without notice to you. It is your responsibility to ensure that you continue to agree with the terms of this Privacy Policy by revisiting such Privacy Policy as posted on the Website from time to time.

This Privacy Policy does not apply to links to third party websites or services. We recommend you review the privacy policies of these third parties to understand their privacy practices.

If you agree to use our Web Site or Products, you agree to the collection and use of information in accordance with this Privacy Policy. The Personal Information that we collect is used to provide and improve our services, and we will not use or share your information with any party except as described in this Privacy Policy.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU?

When you use our Web Site or order Products, we collect certain Personal Information provided by you or from other sources that provide us your information. The following details the types and sources of information that we collect:

Information provided by you

When you place orders, or request quotes, for Products basic personal information is collected including your name, email address, phone number, billing and shipping addresses and other information required to provide the Products. You will have the option of securely storing this information on our Web Site in order to make checkout easier each time you purchase the Products.

We also collect information that you volunteer by using our customer support features including contact information, details of any customer service requests, survey information, and email, text, or social media correspondence.

Information collected automatically through our Web Site

Hydrovac-Calgary collects certain log data automatically through the Web Site for the purpose of marketing, improving our services and identifying any misuse of our Web Site including but not limited to: IP name, domain name, length of time spent on the site and pages accessed while on the site.

Cookies and other tracking technologies

We use cookies for a variety of purposes, including the optimization of your experience and remembering you preferences for future session (for example you username). Cookies are files with a small amount of data that are sent to your browser from the website you visit and are stored on your computer or mobile device. You have the option to refuse these cookies using the functionality of your browser; however, if you decline the cookies you may be unable to use some of the features of our Web Site.

WHAT DO WE USE PERSONAL INFORMATION FOR?

We may use your Personal Information for a variety of purposes with the intent to better be able to serve our Customers. The use of your Personal Information will also depend on the use you make of our Website and our services.

Communicating with You

We use your Personal Information to communicate with you about Products, your orders, to notify you of changes to our Web Site or Products, your requests for customer support and for other legitimate business purposes.

Analytics

We may use Personal Information or log data that we gather from Customers use of the site to perform certain analytic functions to allow us to improve our Web Site, creating marketing or business plans, or otherwise improve our business.

Protection of business or legal interests

Your Personal Information may be shared where it is required to be shared by applicable law.

SHARING WITH THIRD PARTY SELLERS

Your Personal Information will be shared with our Third-Party Sellers and affiliates. We will provide your basic personal information, including but not limited to name, email, message description and billing and shipping addresses, to our Third-Party Sellers in order to deliver the Products.

SHARING WITH THIRD PARTY SERVICE PROVIDERS

We share Personal Data with certain third-parties for the purposes of: providing website and web application development; providing customer and technical support; for hosting, backup, and data storage; for invoicing and payment processing; or to communicate and/or market our Services to you. We reserve the right to sell your Personal Data to advertisers or other third parties.

HOW DO WE STORE AND SECURE YOUR PERSONAL INFORMATION?

We understand your concerns with respect to the protection of Personal Information and privacy.

Personal Information

Your Personal Information will be stored through HTTPS/TLS encryption on the site.

Retention of Personal Information

How long we retain your Personal Information depends on the type of information that you have provided, what it is being used for, and if there is a business need to retain it. We retain your account information that you provide when creating an account until you delete your account. At the time you delete your account, your information (name, phone number, email address, preferences) will be deleted. We will retain contact information for a primary contact and all financial information for the period necessary to comply with accounting standards.

HOW CAN YOU MANAGE YOUR PERSONAL INFORMATION?

Opt out

You have the ability to opt out of communications with us at any time by contacting our customer support team at contact@hydrovac-calgary.com . You can also change your preferences for which information you receive from us in the e-mail preferences section of your account.

HOW CAN YOU GET MORE INFORMATION ABOUT OUR PRIVACY POLICIES?

Should you have questions, concerns or general inquiries relating to your Personal Information, including any rights of access or control of your Personal Information, please contact contact@hydrovac-calgary.com

© 2020 Hydrovac-Calgary Inc. All Rights Reserved.

Let’s Get You A Free Quote

Got questions? Fill out the form below or give us a call and we will get in touch with you as soon as possible.