In the context of this policy, “Personal Information” refers to any information that can be used to identify Customers such as: name, email address, addresses, phone number, account credentials, banking information, support details, communications, and any documents uploaded in connection with the Customers use of the Web Site and the Products.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU?
When you use our Web Site or order Products, we collect certain Personal Information provided by you or from other sources that provide us your information. The following details the types and sources of information that we collect:
Information provided by you
When you place orders, or request quotes, for Products basic personal information is collected including your name, email address, phone number, billing and shipping addresses and other information required to provide the Products. You will have the option of securely storing this information on our Web Site in order to make checkout easier each time you purchase the Products.
We also collect information that you volunteer by using our customer support features including contact information, details of any customer service requests, survey information, and email, text, or social media correspondence.
Information collected automatically through our Web Site
Hydrovac-Calgary collects certain log data automatically through the Web Site for the purpose of marketing, improving our services and identifying any misuse of our Web Site including but not limited to: IP name, domain name, length of time spent on the site and pages accessed while on the site.
Cookies and other tracking technologies
WHAT DO WE USE PERSONAL INFORMATION FOR?
We may use your Personal Information for a variety of purposes with the intent to better be able to serve our Customers. The use of your Personal Information will also depend on the use you make of our Website and our services.
Communicating with You
We use your Personal Information to communicate with you about Products, your orders, to notify you of changes to our Web Site or Products, your requests for customer support and for other legitimate business purposes.
We may use Personal Information or log data that we gather from Customers use of the site to perform certain analytic functions to allow us to improve our Web Site, creating marketing or business plans, or otherwise improve our business.
Protection of business or legal interests
Your Personal Information may be shared where it is required to be shared by applicable law.
SHARING WITH THIRD PARTY SELLERS
Your Personal Information will be shared with our Third-Party Sellers and affiliates. We will provide your basic personal information, including but not limited to name, email, message description and billing and shipping addresses, to our Third-Party Sellers in order to deliver the Products.
SHARING WITH THIRD PARTY SERVICE PROVIDERS
We share Personal Data with certain third-parties for the purposes of: providing website and web application development; providing customer and technical support; for hosting, backup, and data storage; for invoicing and payment processing; or to communicate and/or market our Services to you. We reserve the right to sell your Personal Data to advertisers or other third parties.
HOW DO WE STORE AND SECURE YOUR PERSONAL INFORMATION?
We understand your concerns with respect to the protection of Personal Information and privacy.
Your Personal Information will be stored through HTTPS/TLS encryption on the site.
Retention of Personal Information
How long we retain your Personal Information depends on the type of information that you have provided, what it is being used for, and if there is a business need to retain it. We retain your account information that you provide when creating an account until you delete your account. At the time you delete your account, your information (name, phone number, email address, preferences) will be deleted. We will retain contact information for a primary contact and all financial information for the period necessary to comply with accounting standards.
HOW CAN YOU MANAGE YOUR PERSONAL INFORMATION?
You have the ability to opt out of communications with us at any time by contacting our customer support team at firstname.lastname@example.org . You can also change your preferences for which information you receive from us in the e-mail preferences section of your account.
HOW CAN YOU GET MORE INFORMATION ABOUT OUR PRIVACY POLICIES?
Should you have questions, concerns or general inquiries relating to your Personal Information, including any rights of access or control of your Personal Information, please contact email@example.com
© 2020 Hydrovac-Calgary Inc. All Rights Reserved.